At Epic Embroidery, we take pride in creating high-quality, personalized products. Because our items are custom-made to your specifications, we do not accept returns or exchanges unless there’s an issue with the quality or a mistake on our part.
Returns & Exchanges are only accepted for:
: If your item arrives damaged, defective, or with an error in the embroidery (such as a misspelling, incorrect design, or color), we will replace it at no additional cost to you.
: If we send you the wrong item or size, please contact us within 7 days of receiving your order, and we’ll fix the issue.
We want you to love your order, and we’re here to help if anything goes wrong. If you have any questions or concerns about your order, don’t hesitate to reach out!